Last Updated: January 2026

Introduction & Scope

Welcome to TG299.ws. This Privacy Policy ("Policy") describes how the TG299 platform collects, stores, and uses your personal information. By using our website or app, you agree to this Privacy Policy.

TG299 is an internationally licensed online gaming platform. We believe your data belongs to you — which is why we handle it with full transparency. This privacy policy applies to our website, mobile app, and all associated services.

In brief: We only collect what's necessary, never share your data with third parties without your consent, and keep it secured to the highest standard.

This privacy policy follows Bangladesh's data protection laws and international best practices. If you have any questions, please contact our Help Center Contact us.

What Data We Collect

TG299 only collects data that is necessary to deliver the best gaming experience and maintain platform security. The types of data collected are outlined below:

Registration Information:

  • Full name & date of birth
  • Email Address & Mobile Number
  • Username & password (stored in encrypted form)
  • Residential Address & Country

Information for KYC Verification:

  • National ID Card or Passport Copy
  • Proof of address (utility bill or bank statement)
  • Photo ID or selfie (for identity verification)

Automatically Collected Data:

  • IP address & device type
  • Browser Information & Operating System
  • Usage patterns and time spent on the platform
  • Transaction History & Gaming Activity
Data Type Reason for Collection Mandatory?
Name & Contact Information Account Creation & Communication Yes
Identity Documents Age & Identity Verification (KYC) Yes
Payment Information Deposit & Withdrawal Process Yes
Device & Browser Information Security & Fraud Prevention Automatic
Gaming Activity Account Management & Analytics Automatic

How Your Data Is Used

TG299 uses collected data solely for specific and lawful purposes. Under our privacy policy, your data may be used for the following reasons:

  • Account Management: Your information is required for registration, login, and profile updates.
  • Service Improvement: By analyzing your usage patterns, we continuously improve your gaming experience.
  • Financial Transactions: Your data is used to process deposits, withdrawals, and bonuses.
  • Fraud Prevention: Data is analyzed to detect suspicious activity and maintain platform security.
  • Legal Compliance: Data is used to meet regulatory requirements and comply with international AML (Anti-Money Laundering) rules.
  • Customer Support: Your information is accessed to respond to support requests and resolve issues.
  • Promotional Communications: With your consent, offers and updates will be sent via email or SMS.
Important: TG299 never sells your data to advertising agencies and will not use it for marketing purposes without your consent.

Data Retention & Duration

TG299 stores your data on secure servers. Our data centers comply with international security standards.

Retention Period:

  • Data for active accounts is retained for as long as the account remains active.
  • Even after account closure, data may be retained for up to 5 years for legal compliance purposes.
  • Financial transaction records are retained in accordance with regulatory requirements.
  • KYC documents are stored in encrypted form after verification.

Once the required retention period has elapsed, your data is securely deleted or fully anonymized.

Data Sharing & Third Parties

TG299 never sells your personal data. However, in certain circumstances, it may be necessary to share information with trusted third parties:

  • Payment Processors: bKash, Nagad, Rocket, and other payment gateways receive the information necessary to process transactions.
  • Identity Verification Services: Data is shared with licensed verification agencies for the KYC process.
  • Game Providers: Certain session data may be shared with game providers to facilitate live game operation.
  • Law Enforcement Agencies: We may be required to disclose information to government authorities under a court order or valid legal requirement.
  • Audit Bodies: Data may be shared with authorized bodies for license renewal and regulatory audits.
Assurance: All third-party partners are bound by agreements aligned with TG299's privacy policy and may not use your data for any other purpose.

Cookies & Tracking Technologies

The TG299 website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Type:

  • Essential Cookies: Required for login sessions, security, and core platform functionality.
  • Performance Cookies: Monitors site speed and performance.
  • Functionality Cookies: Remembers your preferences such as language and theme.
  • Analytics Cookies: Anonymised data is collected to better understand user behaviour.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

Your Data Rights

Under TG299's privacy policy, you have a number of important rights over your own data:

  • Right of Access: You may request to view the information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: In certain circumstances, you can request that your data be deleted.
  • Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
  • Right to Portability: You can request your data in a machine-readable format.
  • Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, please Help Center Get in touch. We'll respond within 30 business days.

Please Note: Certain data may not be erasable due to legal obligations or regulatory requirements.

Security Measures

TG299 uses industry-leading security technology to protect your data. Our security infrastructure is regularly reviewed and updated.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): 2FA is available for an added layer of account security.
  • Firewall & DDoS Protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
  • Regular Security Audits: Third-party experts regularly audit our systems.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.

Please note that no one can guarantee 100% security on the internet. You should also stay vigilant — use a strong password and never share your login credentials with anyone.

Minor Data Protection

TG299 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

  • Age is verified at registration and reconfirmed through the KYC process.
  • If an underage account is identified, it is immediately closed and all collected data is deleted.
  • Parents and guardians should secure their devices to prevent minors from accessing this platform.
Warning: Sharing your account or device increases the risk of minors gaining access. Keep your credentials secure.

Privacy Policy Updates

TG299 may update this privacy policy as needed. We will notify you of any significant changes in advance via your registered email or through a platform notification.

  • The date of any update will always be displayed at the top of this page.
  • Continued use of the platform after a policy update will be considered acceptance of the revised terms.
  • If you do not agree to the updated policy, you may request to close your account.

Contact & Complaints

Our dedicated team is ready to assist with any questions, requests, or complaints regarding our privacy policy.

  • Our Help Center Contact us directly.
  • 24/7 support in Bengali is available via live chat.
  • Submit formal data protection requests by email and receive a response within 30 days.
We Speak Bengali: TG299's support team can answer all your privacy-related questions entirely in Bengali.